Privacy Policy
Your privacy matters to us. We're committed to protecting your personal data and being transparent about how we collect and use information.
Information We Collect
We collect information to provide better financial analysis services and improve your experience with our platform. The data we gather helps us understand business patterns and deliver more accurate insights.
Account Information
Name, email address, phone number, and business details you provide when creating your account or contacting us.
Financial Data
Business financial information you upload for analysis purposes, including revenue data and expense records.
Usage Information
How you interact with our platform, including pages visited, features used, and time spent on different sections.
Technical Data
IP address, browser type, device information, and other technical details that help us maintain and improve our services.
How We Use Your Information
Your data helps us deliver personalized financial analysis and maintain our service quality. We use this information responsibly and only for legitimate business purposes.
- Provide financial analysis and business intelligence reports tailored to your needs
- Improve our algorithms and analytical tools based on usage patterns
- Send important updates about your account and new features
- Respond to your questions and provide customer support
- Ensure platform security and prevent unauthorized access
- Comply with legal requirements and regulatory obligations in Taiwan
- Analyze trends to develop better financial tools and insights
Taiwan Data Protection Compliance
As a Taiwan-based company, we comply with the Personal Data Protection Act and other applicable regulations. Your rights under Taiwan law are fully protected, and we maintain strict standards for data handling within our jurisdiction.
We work with local authorities when required and ensure all data processing meets Taiwan's regulatory standards for financial services and business analytics.
Data Sharing and Third Parties
We don't sell your personal information. However, we may share data with trusted partners who help us provide our services effectively and securely.
- Cloud service providers who host our platform infrastructure
- Payment processors for subscription and transaction handling
- Analytics partners who help us understand user behavior patterns
- Legal authorities when required by Taiwan law or court orders
- Professional service providers like auditors and legal advisors
- Business partners for integrated financial tools and services
All third parties are carefully vetted and bound by strict confidentiality agreements. They can only use your data for the specific purposes we authorize.
Your Data Rights
You have significant control over your personal information. We've made it easy to exercise these rights through your account settings or by contacting our support team.
- Access your personal data and download a copy of your information
- Correct any inaccurate or incomplete data in your profile
- Delete your account and associated data permanently
- Restrict how we process your information in certain situations
- Object to specific types of data processing activities
- Receive your data in a portable format for transfer to other services
- File complaints with Taiwan's data protection authorities
To exercise these rights, simply email us or use the privacy controls in your account dashboard. We'll respond within 30 days and guide you through the process.
Security Measures
Protecting your data is our top priority. We use multiple layers of security to keep your information safe from unauthorized access, theft, or misuse.
Encryption
All data transmission uses TLS encryption, and sensitive information is encrypted at rest using industry-standard protocols.
Access Controls
Strict employee access controls ensure only authorized personnel can view your data on a need-to-know basis.
Regular Audits
We conduct regular security audits and penetration testing to identify and fix potential vulnerabilities.
Backup Systems
Secure, encrypted backups protect against data loss while maintaining strict access controls.
Data Retention
We keep your data only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods.
Account Information
Kept for the duration of your account plus 3 years after closure for legal and tax purposes.
Financial Analysis Data
Retained for 5 years after your last analysis to comply with financial record-keeping requirements.
Usage Logs
Technical logs are automatically deleted after 2 years unless needed for security investigations.
Marketing Communications
Removed immediately when you unsubscribe, with suppression records kept to honor your preferences.
International Data Transfers
While our primary operations are in Taiwan, some of our service providers operate globally. When we transfer data internationally, we ensure appropriate safeguards are in place.
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing similar data protection standards
- Certification schemes that demonstrate appropriate data handling
- Regular monitoring of international partners' security practices
We always prioritize keeping your data within Taiwan when possible and ensure any international transfers meet strict protection standards.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through email or platform announcements.
Minor updates might be posted without individual notification, but we'll always update the "Last Modified" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If you disagree with policy changes, you can close your account before they take effect. Continuing to use our services after changes indicates your acceptance of the updated terms.
Privacy Questions and Contact
We're here to help with any privacy-related questions or concerns. Our team is committed to addressing your inquiries promptly and thoroughly.
For urgent privacy concerns or data breach reports, please call us directly during business hours (9 AM - 6 PM Taiwan time, Monday through Friday).